Redeeming damaged banknotes

If you have a damaged banknote, you can normally take it to a bank to replace it. If the bank will not replace the banknote, you can redeem it at the Riksbank. The Riksbank has the possibility to redeem damaged banknotes. The Riksbank complies with the Swedish Act on Measures against Money Laundering and therefore needs to check where the banknotes have come from. You must therefore explain in your application, in as much detail as possible, exactly where you got the banknotes. Please also enclose any supporting documentation, such as receipts, account statements or similar that confirm your explanation. If you are acting as proxy for someone else, you need to send in a power-of-attorney document.

NB! The Riksbank does not accept foreign banknotes for redemption.

The remaining part of the banknote must also be in one piece. However, the banknote number does not have to be present.

  • If at least two-thirds of the banknote remains, you will receive compensation for the full amount.
  • If less than two-thirds but more than one-third of the note remains, you will receive compensation for half the amount.

How you redeem your damaged banknotes:

Please note that we do not have any office you can visit to redeem the banknotes, you need to send them by post as one of the alternatives below.

Alternative 1:

Use the Riksbank's online form, you will need to have a BankID or a mobile BankID. Read more about how to proceed if you would like to apply for a BankID or a mobile BankID.

or

Alternative 2:

Fill in the form for Request for the redemption of damaged or discoloured Swedish banknote (PDF), print it out and sign it. After that, you should send the form together with the banknotes to the Riksbank by post.

If you would like to have your money deposited in an account in a foreign bank, we ask you to use the offline form.

After you have completed the form, you should send the banknotes to the Riksbank, we can accept normal post as well as recommended and registered letters. Contact your local post office for information on the postal service's insurance terms. The address is:

Sveriges Riksbank Inlösen/Redemption of banknotes
103 37 Stockholm
Sweden

It usually takes around two weeks before the money is credited to your account. At present, however, we have a high level of activity, which means it may take longer than normal to process applications. The Riksbank does not send any kind of notification when the money is deposited in your account.

Do you have any questions?

Contact the Riksbank, telephone 08-787 09 06. Telephone hours are non-holiday weekdays, 08.00–12.00. You can also contact us by email at [email protected].

Read more about the Swedish Act on Measures against Money Laundering on the web site of the Swedish Banker's Association.

Updated 01/02/2018