Redeeming damaged banknotes
If you have a damaged banknote, you can normally take it to a bank to replace it. If the bank will not replace the banknote, you can redeem it at the Riksbank. The Riksbank has the possibility to redeem damaged banknotes. The Riksbank complies with the Swedish Act on Measures against Money Laundering and therefore needs to check where the banknotes have come from. You must therefore explain in your application, in as much detail as possible, exactly where you got the banknotes. Please also enclose any supporting documentation, such as receipts, account statements or similar that confirm your explanation. If you are acting as proxy for someone else, you need to send in a power-of-attorney document.
NB! The Riksbank does not accept foreign banknotes for redemption.
The remaining part of the banknote must also be in one piece. However, the banknote number does not have to be present.
- If at least two-thirds of the banknote remains, you will receive compensation for the full amount.
- If less than two-thirds but more than one-third of the note remains, you will receive compensation for half the amount.
NB! The Riksbank does not return the banknotes if they are not redeemed. This is because the Riksbank is responsible for ensuring that the banknotes in circulation are valid. Invalid banknotes should not be accepted by banks and retailers.
How you redeem your damaged banknotes
Fill in the form for Request for the redemption of damaged or discoloured Swedish banknote (PDF), print it out and sign it. After that, you should send the form together with the banknotes to the Riksbank by post.
If you would like to have your money deposited in an account in a foreign bank, we ask you to use the offline form.
After you have completed the form, you should send the banknotes to the Riksbank, we can accept normal post as well as recommended and registered letters. Contact your local post office for information on the postal service's insurance terms. The address is:
Sveriges Riksbank Inlösen/Redemption of banknotes
103 37 Stockholm
After we have received your request, it will be 2–4 weeks until we are able to start processing it, at which point we will send a confirmation to you by email if you included an email address with your application. If your application is approved, the Riksbank will not contact you again but will simply deposit the money into the account you have specified.
Do you have any questions?
Contact the Riksbank, telephone 08-787 09 06. Telephone hours are non-holiday weekdays, 08.00–12.00. You can also contact us by email at [email protected].
Read more about the Swedish Act on Measures against Money Laundering on the web site of the Swedish Banker's Association.