Redeeming damaged and discoloured banknotes

The Riksbank has the possibility to redeem damaged and discoloured Swedish banknotes. The service is available for citizens of all countries.

Make an application

Request for the redemption of damaged or discoloured Swedish banknotes (PDF).

Terms and conditions for redemption

The remaining part of the banknote must be in one piece. The serial number does not have to be intact.

  • If at least two-thirds of the banknote remains, you will receive compensation for the full amount.
  • If less than two-thirds but more than one-third of the note remains, you will receive compensation for half the amount.

What does the process look like?

1. Submit your request

The first step for those who wish to redeem damaged or discoloured Swedish banknotes is to submit your request. This is easily done via BankID, but you are also able to use our form for redemption of damaged or discoloured Swedish banknotes.

2. Send the banknotes to us

Once you have completed your request, send it together with the banknotes to the Riksbank. Contact your local post office if you want to know more about the postal service’s insurance terms.

3. Processing

Once we have received your request, we will begin to process it. The processing time may vary but the normal processing time is 2 weeks.

Your request is assessed on the basis of The Sveriges Riksbank Act, Anti-Money Laundering Act (swedishbankers.se) and The Riksbank’s regulations (PDF).

4. Decision

Based on the information you have submitted, the Riksbank will form a decision. If your request is approved you will receive the value of your banknotes transferred to your bank account.


Questions & answers

What do I do if I find a counterfeit banknote or coin?

Payments may not be made using counterfeit banknotes and coins. To do so deliberately is a serious crime that is punishable by a prison sentence. It is also punishable to possess counterfeit banknotes or coins with the intention of distributing them. If you detect a counterfeit banknote or coin, refuse to accept the banknote or coin. If you already have, try to remember how you might have obtained it and report it to the police. More information on counterfeit banknotes and security features can be found under genuine or counterfeit.

Why has the Riksbank replaced its coins?

Firstly, the new coins are much smaller and lighter, which means that the handling costs for coins will be lower. Secondly, the new coins are completely nickel-free. This eliminates the risk of nickel allergy, which is a problem for many people. Thirdly, there is less environmental impact as fewer transports are needed for the same value of coins.

The new coins are also much cheaper to produce, which means that the Riksbank, and thus the state, has lower costs.

By introducing a 2-krona coin, fewer coins will be needed as the 2-krona coin will replace two 1-krona coins in many payments.

Why did Riksbank change banknotes and coins?

Even if other methods of payments, such as card payments, are increasing the Riksbank assesses that cash will remain in use for a long time to come.

More questions & aswers

Contact

Contact the Riksbank, telephone 08-787 09 06. Telephone hours are non-holiday weekdays, 08.00–12.00. You can also contact us by email at inlosen@riksbank.se.

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Updated 12/11/2020