Redeeming damaged and discoloured banknotes

The Riksbank has the possibility to redeem invalid damaged and discoloured Swedish banknotes. Please note that the Riksbank does not have an office where you can exchange or leave the banknotes. All requests for redemption must be sent by post. We accept letters and parcels sent by mail, registered mail and Postnord’s Valueables service. The service is available for citizens of all countries.

You can submit your request either by using the Riksbank’s web based form or by filling out and sending the paper form. When you make a request for redemption you need to explain the origin of the banknotes, as well as how they became damaged or discoloured. If you have documents confirming your explanation, please attach these to your request.

How you redeem your damaged and discoloured banknotes

Fill in the form for Request for the redemption of damaged or discoloured Swedish banknotes (PDF), print it out and sign it.

Send the banknotes to the Riksbank:

Once you have completed the form, send it together with the banknotes to the Riksbank. Contact your local post office for information on the postal service's insurance terms.

The address is:

Sveriges Riksbank
Inlösen/Redemption of banknotes
103 37 Stockholm
Sweden

Once we have received and registered your request an automated confirmation e-mail will be sent to you if an e-mail address was given on the form. If your request is approved the Riksbank will make a transfer to the bank account stated on your request without additional notifications.

Terms and conditions for redemption

The Riksbank has the possibility to redeem damaged and discoloured Swedish banknotes from the public in accordance with the Sveriges Riksbank Act and the Riksbank’s regulations on the redemption of banknotes and coins.

The remaining part of the banknote must be in one piece. The serial number does not have to be intact.

  • If at least two-thirds of the banknote remains, you will receive compensation for the full amount.
  • If less than two-thirds but more than one-third of the note remains, you will receive compensation for half the amount.

The Riksbank handles requests for redemption in accordance with the Swedish Anti-Money Laundering Act, which states that banks and other financial actors must assess the risk of transactions to prevent being used for money laundering purposes The Riksbank needs to understand the origin of the banknotes and obtain certain information about the person who makes a request to redeem invalid banknotes. You must give a detailed account of the origin of the banknotes and why they were not used or exchanged before they became invalid.

 

The Riksbank’s Rules and Regulations: Read more about the Riksbank’s rules and regulations

Do you have any questions?

Contact the Riksbank, telephone 08-787 09 06. Telephone hours are non-holiday weekdays, 08.00–12.00. You can also contact us by email at inlosen@riksbank.se.

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Updated 06/12/2019