Payments in Sweden 2020

Cash free – not problem-free

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Initiatives to help vulnerable groups

Published: 29 October 2020

The county administrative boards’ task is to ensure that possibilities for using basic payment services meet social needs, and they have a special responsibility for investigating how the situation is for older people and people with disabilities. Every year, the results are presented in a report to the Government. The Swedish Post and Telecom Authority (PTS) has been commissioned by the Government to support the county administrative boards’ work of designing and implementing regional support and development initiatives to secure access to basic payment services in those areas where needs are not being fulfilled by the market. In the private sector too, initiatives have been launched to support those groups experiencing digital exclusion. One of these is Betalningshjä, which aims to make the digital economy more inclusive so that everyone is able to manage their day-to-day economics, regardless of conditions and age.